Refund Policy

At Santosh Tailor, we take immense pride in crafting garments that reflect our dedication to precision and elegance. Our Refund Policy is designed to ensure your satisfaction with our bespoke offerings. Please carefully review the following guidelines to understand how we address refunds in various scenarios.

Order Confirmation:

Upon confirming your bespoke order, details regarding payment, delivery timelines, and garment specifications will be discussed. Orders are considered confirmed only upon receipt of payment.

Alterations for Perfect Fit:

We strive to deliver garments that meet our high standards and align with your expectations. In the rare instance that adjustments are needed for the perfect fit, we offer alteration services as part of our commitment to your satisfaction.

Eligibility for Refund:

Refunds are considered on a case-by-case basis. To be eligible, the garment must exhibit a significant deviation from the agreed specifications or a manufacturing defect that cannot be rectified through alterations.

Refund Process:

If you believe your garment qualifies for a refund, please contact our customer service team within 15 days of receiving the order. Provide detailed information and, if applicable, photographic evidence highlighting the areas of concern.

Evaluation and Approval:

Our team will carefully evaluate your request, considering the nature of the concern and any supporting evidence provided. Approval for a refund is subject to our discretion and is contingent on the garment meeting the criteria outlined in this policy.

Return of Garment:

If a refund is approved, you may be required to return the garment to us. Details regarding the return process, including shipping instructions and any associated costs, will be provided during the evaluation of your refund request.

Refund Timeline:

Upon receiving the returned garment and confirming its eligibility for a refund, we will initiate the refund process. The timeline for the refund to be processed may vary based on the payment method used and applicable financial institution policies.

Non-Refundable Situations:

Refunds will not be issued in situations where alterations can rectify the concerns, or if the garment exhibits signs of wear and tear due to improper care or handling.

Changes to Refund Policy:

Santosh Tailor reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the modified policy.

At Santosh Tailor, your satisfaction is of paramount importance. We approach refund requests with the utmost consideration and aim to address concerns fairly and transparently. If you have any questions or need further clarification, please do not hesitate to reach out to our customer service team. Thank you for choosing Santosh Tailor we are committed to ensuring your bespoke experience is nothing short of exceptional.

Contact Details:

Mobile Number: 9657416455/ 9146671174

Mail Id: darshantarte9@gmail.com

Addressed: Santosh Tailor, near Dipak gas agency, Sangameshwar Gate, Malegaon.